Q:What is the average turn around time to get my mobile website complete?
A: It takes an average of two business days to complete your mobile website.
Q: Does MobileMoxi work on all smartphones?
A: Yes, our state of the art technology is always up to date and ready for the next wave.
Q: If there is a problem with my mobile website, who do I contact?
A: We are here for you. If you have any issues at all please email us and we will get back to you within one business day. Pro accounts have phone support as well.
Q: How do I get started?
A: When your'e ready to give MobileMoxi a try, just use the contact form on this website, provide us with a few details and we will send you your free trial mobile website in a couple of business days or less.
Q: How is my mobile website connected to my main website?
A: When your mobile website is complete, we will create a small bit of code called a redirect code, that needs to be added to your main website. This code will automatically detect that someone is accessing your site on a mobile device and will show them your mobile website. There is an option to view main website included.
Q: Who adds the redirect code to my main website, MobileMoxi or my website host?
A: In most cases you will provide us with the contact information of your website provider and we will send them the code to add.
Q: Is there an extra cost associated with adding this redirect code?
A: Your website host will probably charge you a nominal fee, as it only takes about 15 minutes from start to finish.
Q: Can the redirect code affect my main website negatively?
A: In a rare case the redirect code could cause some issues, however it works properly on all major website building platforms such as: WordPress, Joomla, Weebly, Website Tonight and a host of others.
Q: If there is an issue with the redirect code, who is responsible?
A: Your website host who added the code can simply remove it or alter it, so your issue will be resolved. MobileMoxi is never responsible to fix this, as we did not add the code.
Q: Are they any hidden costs to your service?
A: Never, our small subscription fee covers 100% of our program.
Q: Is there any long term contract?
A: No, we believe in providing a top notch mobile website service, that you'll want to stay with.
Q: Is there a deal if I prepay for a year up front?
A: Yes, when you choose to prepay for 12 months up front, you will automatically receive a minimum of 20% off. Just choose the option to pay for one year when checking out.
Q: Can I host my mobile website with my own host?
A: MobileMoxi will be responsible for hosting and maintenance of your mobile website, so there is no need to host elsewhere.
Q: What are the terms of your free trial?
A: We will create your mobile website using content from your main website, as well as your colors, logo and images. We will then send it along to you to review and suggest changes. When you are happy and only then, will you pay your first month. The design process and review is entirely free and without any obligation. it is our responsibility to wow you first.
Q: Do you offer a free trial for your custom mobile websites?
A: No we don't, due to the amount of time and work it takes to create a custom mobile website design. However you may still cancel your program at anytime.
Q: How do I cancel my MobileMoxi program?
A: We require a minimum of 30 days notice to cancel.
Q: How often can I make changes to my mobile website?
A: As you add content to your main website, your state of the art mobile website updates automatically, so there's no need to update both sites.
Q: With my Pro account how does updating work?
A: Our Pro account comes with unlimited updates. The reason you have a Pro account in the first place, is because you see the need for a real concentrated effort on the mobile marketing side of your business, and thus your Pro MobileMoxi website will need attention on a regular basis. We provide that attention.
Q: Where does the content for my video presentation come from?
A: You provide the content to MobileMoxi such as: Pictures, text, and perhaps a video clip or two. We do the rest.
Q: Where is my video hosted?
A: We use YouTube to host your mobile video. This is good because it provides a secondary source of marketing as well as the ability to be found independently on search engines like, Google, Bing and Yahoo.
Q: Where does the content for my mobile website come from?
A: We will use the content from your main website. You may send us additional text and or images you would like your mobile website to include. We will be happy to add them.
Q: What is Business SMS?
A: It is the same as texting a friend, except in this case you're contacting the business for more information. This is also a great tool that connects your business to smartphone users as they can opt in to receive SMS discounts or notices of sales, ect.
Q: Do you provide SMS promotions?
A: Not at this time, however we will be happy to recommend ones who do. We prefer to focus on what we do best and let others do what they do best.
*MobileMoxi specializes in doing one thing, building, designing and creating the worlds most advanced mobile websites. We offer our amazing technology and service to all areas of the USA and Canada. Serving these and other areas: Vancouver BC, Kelowna BC, Calgary AB, Toronto Ont, New York New York, Seattle WA, Phoenix or Scottsdale AZ, San Diego, San Francisco. We offer mobile video , coupons, SMS marketing as well as search engine optimization exclusive to smartphones and mobile websites.